Managing Closed Orders in Order Up

As a precaution against misuse, Order Up has protection against the reopening of orders. This is because reopening orders that already have been paid for can be problematic (it can lead to duplicate purchase data, errors in the fulfillment chain, etc.) To prevent this, only users in the management environment can view and update closed orders.

Navigating to a Closed Order

1. Navigate to the management environment (see sec. 3.1)
2. Select “Manage House”
3. on the bottom navbar
4. Tap on a closed order:

Opening a Closed Order

1. Navigate to the ticket details page (see above)
2. Tap Kabob Menu (bottom right)
3. Tap “Open”

Further Reading

This article is but a part of a series of articles I have adapted from Order Ups original manual. For further reading, feel free to explore the links below:

User Guides

• An Overview of the Application
• Introduction to the System
• Using the App

“How-to”s

• How to Manage Order Up Settings
• How to Manage Food Items in Order Up
• Managing Closed Orders in Order Up (your are here)
• Running Reports on Order Up
• Managing Waiter Tasks on Order Up
• Managing Tickets on Order Up
• Filtering Food Items in Order Up