Order Up: A User’s Guide
Using the App
In this article I will describe how to use order up and link to step-by-step instructions for key actions.
Navigation between environments
On load, you will be placed in the Manager environment. To navigate between environments simply swipe from the left edge of the screen to the right. Doing so will open the environment menu, which is for switching between views.
Note: If you have trouble getting the menu to open you may try swiping from the very top part of the screen
Setting a Default environment
In most restaurants, you won’t need to switch between environments very often, (this is why it falls outside the navigation structure for the rest of the app) Hence you can set a default environment by navigating to Device Settings (this page can be accessed via the environment menu).
Management Tasks
This section contains all tasks formed in the management environment. To perform any of these tasks you will first need to navigate to the management environment (see Navigating between environments)
Manage Order Up Settings
Users in the manager environment can maintain two special fields: tags and food types. These are maintained on the settings page. for information on how to manage these fields follow the link below.
How to Manage Order Up Settings
Managing Food Items
Management is the only environment capable of administering food items; to build or edit food items you will have to navigate to this section.
For information on managing food items follow the link below.
How to Manage Food Items in Order Up
Managing Closed Orders
As a precaution against misuse, Order Up has protection against the reopening of orders. This is because reopening orders that already have been paid for can be problematic (it can lead to duplicate purchase data, errors in the fulfillment chain, etc.) To prevent this, only users in the management environment can view and update closed orders.
For more information. See below.
Managing Closed Orders in Order Up
Reports
You may want to view purchase statistics for a myriad of reasons. You may want information on how much of a given ingredient you’ll need to order, or you may want to track your most popular item in a given time frame. To help with this you can leverage the reports section.
For more information, see below.
Waiter Tasks
This section will provide step-by-step instructions on using the waiter environment. To follow any steps, you will need to first navigate to this environment. (For information navigating to the waiter environment, see Navigating between environments)
Managing Orders
The primary purpose of the waiter environment is to create orders. As such, users in this environment will have full management capabilities
For more information, follow the link below.
Managing Waiter Tasks on Order Up
Kitchen Tasks
This section will cover using the kitchen environment. For any step-by-step guides, you will need to be in the kitchen environment (for switching environments see Navigating between environments)
Managing Tickets
Tickets arrive in the form of lists as you fulfill requests you will want to mark these “complete”.
Filtering Food Items
There are often circumstances where you would want to filter food items by specific attributes. For instance, if your kitchen is separated into two departments: hotline and pantry. In this scenario, it would be nice if hotline items only went to the hotline and pantry items only went to the pantry. This can be done by applying a tag filter.
Filtering Food Items in Order Up
Further Reading
This article is but a part of a series of articles I have adapted from Order Ups original manual. For further reading, feel free to explore the links below:
User Guides
- An Overview of the Application
- Introduction to the System
- Using the App (you are here)
