Order Up: A User’s Guide
An Overview of the Application
Order Up comes with a lot of moving parts. In this article, I’ll give you a brief rundown of the app along with outlining the reasoning behind certain conventions.
Environments
Order Up was built for three distinct users: managers, waiters, and kitchen staff. Restaurants typically have a dedicated device for each of these user types to interact with; Order Up was designed to follow this convention. The app comes with three separate modes (or environments): one for each user type.
Management
The management environment was designed to help managers with the general administration of the restaurant. In this environment users can do the following:
- Build and maintain food items
- Define and order food types
- Manage ticket history
- View reports on purchase history
- Create and manage food tags
Through this environment, users can craft the backbone of their management solution outlining how they wish their system to behave. The features listed above will be discussed later. For more information on how they function look ahead to Section 3.2.
Waiters
After managers have built out their food offerings, Order Up is ready to start creating and receiving orders. This important part of the process begins with the waiters. Within the waiter environment users will be able to:
- Create Orders
- Make custom food items (designating custom ingredients or adding special notes)
- Close tickets
- Update tickets
- Check on order status
This environment was designed for people who will be using it day in and day out. As such it comes chock full of shortcuts and quick actions to help them with repetitive tasks. For more information, look ahead to Section 3.3.
Kitchen
The final environment Order Up offers is the kitchen view. In this environment users will:
- Receive continuous updates to open tickets
- Be able to “mark complete” food items
- Complete entire tickets
- Reference ingredients listed as well as be alerted to special modifications to an item
- Track the estimated prep time for an order
- Specify filters for incoming ticket items
While this is likely the most lightweight of the three environments, it is still very powerful. For more information surrounding it look ahead to Section 3.4.
Environment Settings
A companion page to the environments is the settings page. On this page, a user can specify which environment the app should use.
Further Reading
This article is but a part of a series of articles I have adapted from Order Ups original manual. For further reading, feel free to explore the links below:
User Guides
- An Overview of the Application (you are here)
- Introduction to the System
- Using the App
